Vacancy for Customer Service Assistant — APPLY HERE

Urgent recruitment is ongoing at AXA Mansard which is one of the foremost Financial Institutions in Nigeria, that has been offering world-class financial services over the years. They are recruiting to fill the position of Customer Service Assistant.

Location: Lagos State, Nigeria.

Key Responsibilities and Accountabilities:

  • Attends to all walk-in customers, assisting them with their complaints, enquiries and concerns in an efficient and professional manner.
  • Ensure that all services to Customers are done within the specified turnaround time.
  • Creates further interest in the company’s products by enlightening Customers on other services offered
    Processes payment for all walk-in sales and renewals.
  • Assists with Admin and facility management issues at the Agency office.
  • Carries out any other assignment delegated by the Agency Manager.

Other Activities aside Key Responsibilities:

  • Submits weekly/monthly prospects list to the office manager which should result in sales.
  • Generating of Leads from high earning customers and to the office manager which should result in sales.
  • Cross-selling of policies to existing and walk-in customers.
  • Sales of all policies at their discretion to customers other than the ones who walk into the Centre which attracts sales commission.
  • Provide assistance for booking and renewing policies with the underwriting teams.


Required Qualification, Experience, Skills and Competencies:

  • A Polytechnic National Diploma in any related course.
  • 0-2 years’ experience in a Customer Service role.
  • Exceptional customer service skills.
  • Excellent relationship management skills.
  • Sound knowledge of insurance.
  • Ability to use a computer system and necessary work tools such as Microsoft Word and Microsoft Excel.
  • Sound verbal communication and strong written communication skills
    Good negotiation skill.
  • Candidates should reside around Ikeja axis.


Application Deadline: Saturday, 29th February 2020.


Method of Application: Interested and qualified candidates should send their CV to: using the Job Title as the subject of the email.