Urgent recruitment is ongoing at AXA Mansard which is one of the foremost Financial Institutions in Nigeria, that has been offering world-class financial services over the years. They are recruiting to fill the position of Customer Service Assistant.
Location: Lagos State, Nigeria.
Key Responsibilities and Accountabilities:
- Attends to all walk-in customers, assisting them with their complaints, enquiries and concerns in an efficient and professional manner.
- Ensure that all services to Customers are done within the specified turnaround time.
- Creates further interest in the company’s products by enlightening Customers on other services offered
Processes payment for all walk-in sales and renewals.
- Assists with Admin and facility management issues at the Agency office.
- Carries out any other assignment delegated by the Agency Manager.
Other Activities aside Key Responsibilities:
- Submits weekly/monthly prospects list to the office manager which should result in sales.
- Generating of Leads from high earning customers and to the office manager which should result in sales.
- Cross-selling of policies to existing and walk-in customers.
- Sales of all policies at their discretion to customers other than the ones who walk into the Centre which attracts sales commission.
- Provide assistance for booking and renewing policies with the underwriting teams.
Required Qualification, Experience, Skills and Competencies:
- A Polytechnic National Diploma in any related course.
- 0-2 years’ experience in a Customer Service role.
- Exceptional customer service skills.
- Excellent relationship management skills.
- Sound knowledge of insurance.
- Ability to use a computer system and necessary work tools such as Microsoft Word and Microsoft Excel.
- Sound verbal communication and strong written communication skills
Good negotiation skill.
- Candidates should reside around Ikeja axis.
Application Deadline: Saturday, 29th February 2020.
Method of Application: Interested and qualified candidates should send their CV to: email@example.com using the Job Title as the subject of the email.